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9015 all-in-one is not recognized on wireless network by any device but is connected

HP 9015 OfficeJet All-in-one
Microsoft Windows 10 (64-bit)

9015 all-in-one is not recognized on local wireless network by any device; tried multiple devices including WIN10 and Apple devices;  tried using both basic operating system printer configuration (add device) and also tried HP Smart Ap; confirmed that the 9015 is on the network and passing network diagnostic testing; also successfully downloaded and installed the most recent firmware update (01.2010B.00) from the 9015 touchscreen; still cannot recognize the 9015 on any device ... any suggestions?

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9015 all-in-one is not recognized on wireless network by any device but is connected

@GulfCoastAL

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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