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Message 1 of 6
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A genuine, new HP950XL ink cartridge shows message "One or more cartridges appear to be damaged".

HP Recommended
HP950XL ink cartridge
Microsoft Windows 10 (64-bit)

How do I use the warranty on the cartridge?

5 REPLIES 5
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HP Support Agent
HP Support Agent
10,002 9,988 538 387
Message 2 of 6
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@Steve_33

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

If you insert your old ink, do you still get the error message?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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Message 3 of 6
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HP Recommended

Printer: Officejet Pro 8600

Ink: 950XL, black

Inserting the old cartridge displays a message saying that the ink is depleted. It doesn't say anything about the cartridge being damaged. I also have an old partly-used cartridge, which displays a message saying it has been used. All cartridges are genuine HP.

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HP Support Agent
HP Support Agent
10,002 9,988 538 387
Message 4 of 6
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Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Message 5 of 6
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That made no difference. I still get the message  "One or more cartridges appear to be damaged."

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HP Support Agent
HP Support Agent
10,002 9,988 538 387
Message 6 of 6
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If all cartridges give you an error message and you've tried all the steps, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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