• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP A310
macOS 10.14 Mojave

I have a A310 printer basicly brandnew and I didn't use it for 5 years. I

Today I want to use iit again and the inkt level is good . Paper goes thru but not print ...

 

1 REPLY 1
HP Recommended

@Trombone2604

 

Welcome to HP forums, I see that your printer is not printing anything.

  • Did you print a diagnostic page and check if that prints fine?

If not, follow the below steps:

Print a diagnostic page.

  1. Make sure the printer is turned on.

  2. Load paper in the input tray. Use plain paper or index cards to conserve photo paper.

  3. Hold down the OK button and press the On button two times to print a test page.

    Figure : Test page

 

Let me know how it prints.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.