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‎06-07-2017 06:37 AM

HP Recommended
Product: A909g HP Office Jet 8500
Operating System: macOS 10.12 Sierra

My printer has stopped working due to third party ink cartridge. I have been using this cartridge for a while without any problem but this error message has now appeared and I can't find a solution anywhere

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2017 11:15 AM

HP Recommended

The HP 8500 never had the firmware issue, therefore no firmware fix.  It appears your 3rd party cartridge has failed. 

View solution in original post

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6 REPLIES 6

‎06-07-2017 06:45 AM

HP Recommended

What is the exact error message?

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‎06-07-2017 10:20 AM

HP Recommended

Message reads:

 

Incompatible Ink Cartridge(s)

 

The following ink cartridge is not intended for use in this printer.

 

See the device documentation for more information.

 

Printer-3480.jpg

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‎06-07-2017 11:06 AM

HP Recommended

Try the trouble shooting here for this error.  What happens when you replace the cartridge with a HP cartridge?

 

https://support.hp.com/us-en/product/hp-officejet-pro-8500-all-in-one-printer-series-a909/3752454/mo...

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‎06-07-2017 11:13 AM

HP Recommended

I expect what would happen if I inserted a HP cartiridge is that the printer will work. However, I do not want to use a HP cartridge.

 

I saw references elsewhere to firmware that will fix this problem but have not been able to find it

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‎06-07-2017 11:15 AM

HP Recommended

The HP 8500 never had the firmware issue, therefore no firmware fix.  It appears your 3rd party cartridge has failed. 

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‎06-07-2017 11:23 AM

HP Recommended

Thank you. I replaced the cartridge with another of the same brand. Got warning about non-HP ink then printer cleaned print heads and voila, I'm back in business and printer is working again.

 

Thanks very much for your help.

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