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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2017 12:06 PM

HP Recommended
Product: Office Jet Pro 8600
Operating System: macOS 10.12 Sierra

Has anyone had to repair or replace the sensor that enables the ADF to operate.  My machine will no longer  feed paper from the ADF for fax or scan.  If so what did it take to fix the machine?  What id it cost?

 

Thanks for any insight you may have.

 

MLS

MLSCO
5 REPLIES 5

‎01-30-2017 12:34 PM

HP Recommended

@MLSCO

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP Office Jet Pro 8600 printer does not pick the paper from ADF. I would like to help you out with this issue today.

  • Check the condition of the paper and reload it.
  • Clean the ADF pick rollers.
  • Reset the printer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎02-01-2017 10:59 AM

HP Recommended

SandyTechy20

 

Thanks for your response.  I previously did the cleaning process for the Rollers and the Separator Pad per the instructions you provided to me in response to my intial question.  That did not work.  That is why I clarified my original wording in the question I submitterd to indicate that it appears to be a problem with the sensor that detects when there is paper loaded in the ADF to either scan or fax. That sensor or/ands the the circuit that responds to the sensor input is not working. Fortunately I can scan one page at a time from the platten, but I cannot do that with the fax.

 

Do you have any suggestions regarding the feasibility of replacing that sensor through as service facility?

 

MLS

MLSCO
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‎02-01-2017 11:10 AM

HP Recommended

@MLSCO

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

It seems to be a hardware issue.

I request you to contact HP phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎02-01-2017 03:22 PM

HP Recommended

Thank you I will contact HP support and see what they say

MLSCO
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‎02-02-2017 06:49 AM

HP Recommended

@MLSCO

 

Thanks for the reply.

 

Yes, contact HP phone support for to fix the hardware issue.

And feel to contact us if you need any assistance in future.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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