01-08-2020 06:12 PM
@Suey65 Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
What is the product number of your device? Is that the HP Laserjet 1010 or the HP deskjet 1010?
Have you attempted any steps on your own before posting on the HP Forums?
Could you elaborate on exactly what you need?
In the meantime, please try the steps mentioned on this link: Click here (FAQs)
Please reply with the details for further assistance.
Eager to help!
To thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
And Have a great day Ahead!
I am an HP Employee