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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2017 02:09 PM

HP Recommended
Product: HP officejet pro 8610 all-in-1
Operating System: macOS 10.12 Sierra

I suddenly couldn't connect printer to wireless network and was locked out. No idea what my admin user name and password are.  I understand from other posts that support will send me a private to assist.  Can someone help me?

I haven't been ale to use my printer in more than 36 hours. 😂

 

Sent from my iPad

4 REPLIES 4

‎03-31-2017 02:21 PM

HP Recommended

Hi,

I have sent you a private message.

 

Please click the envelope icon at the top-right to access private messaging.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-03-2017 03:30 PM

HP Recommended

@ShlomiL

 

Just FYI.

 

Same Member is back with the same issue -- cannot use sent instructions.

 

New Thread:  

Locked out of Wireless set up?

 

 

 

Dragon-Fur

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‎04-05-2017 09:37 AM

HP Recommended

An HP employee was able to provide directions to solve problem. It worked!  Thanks!

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‎04-05-2017 11:15 AM

HP Recommended

@SCORPIO13

 

Excellent news!

 

Happy Printing!

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

Dragon-Fur

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