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‎10-11-2017 08:30 PM - edited ‎10-11-2017 08:41 PM

HP Recommended
Product: HP OFFICEJET PRO 6968
Operating System: Microsoft Windows 10 (64-bit)

I am trying to  add my printer to my network on my new laptop.  The printer is asking me for a username & password on the printer's touch screen.  I can't find the paper I wrote everythng down on.  Is there a way I can factory reset my printer so that I can do this? 

Also the printer is a 6968 & it's being recognized as a 6960 series.  Is something wrong there, or is that ok?

I am using Windows 10 on an HP Pavillion.  

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2017 12:38 PM - edited ‎10-13-2017 12:43 PM

HP Recommended

Hi @Rhmoore71,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you want to restore your HP OfficeJet Pro 6968 All-in-One Printer to factory defaults as you are unable to connect your laptop to the printer.

 

Let's go through a few steps that may help to fix this issue.

 

To restore the printer to the original factory defaults:

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

5. Touch Continue

 

You may also check page no. 133 of the User Guide from the link: User Guide

 

HP Officejet Pro 6960 series is the same printer.

 

Let me know if this works.
 

You have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

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5 REPLIES 5

‎10-13-2017 12:38 PM - edited ‎10-13-2017 12:43 PM

HP Recommended

Hi @Rhmoore71,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you want to restore your HP OfficeJet Pro 6968 All-in-One Printer to factory defaults as you are unable to connect your laptop to the printer.

 

Let's go through a few steps that may help to fix this issue.

 

To restore the printer to the original factory defaults:

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

5. Touch Continue

 

You may also check page no. 133 of the User Guide from the link: User Guide

 

HP Officejet Pro 6960 series is the same printer.

 

Let me know if this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎10-13-2017 01:44 PM

HP Recommended

I am unable to do that.  It's asking for a user name & password.  I do not know what that  is.  I lost the piece of paper with that info

Was this reply helpful? Yes No

‎10-13-2017 01:45 PM

HP Recommended

I am unable to do that.  It's asking for a user name & password.  I do not know what that  is.  I lost the piece of paper with that info

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‎10-13-2017 02:04 PM

HP Recommended

Hi @Rhmoore71,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

You need to perform a reset on the printer to restore the printer to its factory settings and then connect it to the network.

 

As this is a confidential information, I will be sending the steps in a private message. Please check your private message icon on the upper right corner of your HP Forums profile,

 

Next, to your profile name, you should see a little blue envelope, please click on it.

 

Please reply back on the public post to let us know if the issue has resolved or not.

 

You have a good day ahead.

 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎02-03-2018 01:35 AM

HP Recommended

unlock the administrator lock on my HP OfficeJet Pro 6968

 

I need the same confidential information also is this a common problem with this printer locking up?

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