Wim_Bree Honor Student
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Adminstrator rights and fine tuning: greyed out!

HP Officejet Pro 8740
macOS 10.14 Mojave

In the app and on the printer  a lot of options are greyed out. When I click on it Message: disabled by adminstrator who installed the printer

I bought it new and unused and installed it myself. I dont remember that I did anything with adminstrator rights or so. Just attached it by UTP kabel. it works fine but cannot use a lot of fuction like paper and fine tune it.

Cant find anything in the usermanual about these rights.

Please help!

 

 

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HP Support Agent
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Adminstrator rights and fine tuning: greyed out!

@Wim_Bree

 

A warm welcome to HP Support Community!

I believe the only way to remove an administrator lock is by performing a full reset and re-initializing the printer. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've send you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Senan6806


I am an HP Employee

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Wim_Bree Honor Student
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Adminstrator rights and fine tuning: greyed out!

Thx! First step didn't work in the beginning after trying a few times the suport menu came up.

Thx for your help!

 

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HP Support Agent
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Adminstrator rights and fine tuning: greyed out!

@Wim_Bree

 

You are welcome :)

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

 

Senan6806


I am an HP Employee

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