11-13-2019 12:26 PM
I've the printer about 2-3 years, the cartridges that I'm using are genuine 652.
3-4 months ago I've replace the color cartridge and had no issue to print.
Now it always display the message "indicated cartridges are not intended for use in this printer" when trying to copy\print.
After a checkup, it seems that it's caused by the color cartridge, if I take it out I can print in B\W.
I try to follow links in other threads with the issue, but all give 404 error.
I think it was started after a printer update, but I'm not sure.
11-16-2019 06:45 AM - edited 11-16-2019 06:46 AM
Welcome to the HP Support Community. I'd be happy to assist you with the cartridge error.
Please try these steps to reset the printer -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
If the issue still persists, try cleaning the ink cartridges. Refer to page# 68 and 69 from the User Guide for steps.
Also, try these steps to update the printer's firmware.
Hope this helps! Keep me posted.
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I am an HP Employee
11-17-2019 11:31 AM - edited 11-17-2019 11:34 AM
Hi i @Asmita
thanks for the reply.
I did all the steps and no change, I've tried to clean the electric area on the cartridge and inside the printer and also no change.
Regarding to the firmware, I ran the firmware update tool from the PC and it notified that the printer is already up to date.
I've noticed that the firmware released on Nov 7, 2019 and as I said it seems that the issue started after firmware update (The printed notified me to update).
By the way, in the user guide I've noticed the following:
"Fix ink cartridge incompatible issues
The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink
cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP
Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program."
Is possible that after the firmware update it thinks that I moved the cartridge from "another printer"?!