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After changing the printer setting, it falls back to default

Envy 6255
Microsoft Windows 10 (64-bit)

I just bought an HP Envy 6255 and set it up as home network printer. I used one of the network computers to print some document. I need A4 paper with black-and-white printing. After I change the default to print one document, the printer setting goes back to the default letter size with color printing. I have to change the setting every time I open a document to print. I have tried to use the control panel, printing property and advance setting. Nothing help. It is very annoying I have to change the setting every time I print a new document. Please help.

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HP Recommended

After changing the printer setting, it falls back to default



Default paper preferences can be set in several ways - Which method you use depends on your printer (some settings are model dependent).

For example:

  • Set paper on printer control panel after loading paper
  • Set paper preferences in the printer software (requires the Full Feature Software to be installed)
  • Set paper preferences in the Embedded Web Server (EWS)


Check / Adjust / Retain the Paper at the Printer Panel


Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom


Set the Preferences - Windows


  1. The following assumes the Full Feature Software has been installed.
  2. Check / enable the printer as the “Default Printer”
  3. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit


If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.



Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences


Embedded Web Server (EWS) Paper / Tray Preferences


Open your favorite browser > type / enter Printer IP address into URL / Address bar

tab Settings > Preferences


EWS Options and Setup varies by computer model .

Your EWS may look different from the examples here.









Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 6255 All-in-One Printer


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