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itsjj
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After installed new black cartridge, all prints come out black and while only.,

HP Officejet Pro 8620 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

After replacing a new black cartridge,  all my prints come out black-n-white only, the other two color cartridges are all over half full.  Tried to  calibrate, clean tip and align, all test pages came out only black-white.  Does anyone know what I can do to get the color printing back? 

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HP Recommended

After installed new black cartridge, all prints come out black and while only.,

@itsjj

 

Welcome to the HP Support Community.

 

Does the same happen if you insert your old black cartridge? Does it print even a little black from that cartridge?

 

Follow these steps to clean the printhead.

NOTE: 

If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

  1. Load plain white paper into the tray.

  2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

  3. Swipe the display to scroll to Tools, and then touch Tools.

  4. Touch Clean Printhead.

    NOTE: 

    Mechanical noises during the cleaning process are normal.

  5. When the first cleaning stage completes, a test page prints. Examine the test page for print quality.

    • If these steps resolved the issue, touch No to skip the other cleaning stages. You do not need to continue troubleshooting.

    • If the issue persists, touch Yes to start the second cleaning stage.

  6. When the second cleaning stage completes, a test page prints. Examine the test page for print quality.

    • If these steps resolved the issue, touch No to skip the last cleaning stage. You do not need to continue troubleshooting.

    • If the issue persists, touch Yes to start the last cleaning stage.

  7. When the last cleaning stage completes, a test page prints. Touch OK, and then examine the test page for print quality.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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