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PeterHeard Top Student
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HP 8500a
Microsoft Windows 7 (64-bit)

I recently got a new router- Netgear R6100, since installing i can no longer air print from any of my devices (all "I" devices)

ive gone thru all the wifi set ups on the printer and still no luck. Please help

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@PeterHeard

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8500A printer. I understand that you are unable to print wirelessly from your apple devices and you have already done some preliminary troubleshooting. 

 

However, I will need a few details to provide an accurate solution,

  • Are you getting any error message when you try to print from your apple devices?

Meanwhile:

  • Set up the wireless connection again.
  • Make sure the printer is wirelessly connected to the same network subnet as your iOS device.
  • Make sure the printer is on and in a ready state. If the printer is in sleep mode (power light is dim), turn the printer on or press the power button to wake it.

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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PeterHeard Top Student
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Thank you for responding to my question.

I have done as you ask.

In answer to your question: the message i get says "the printer is busy"

options are to "cancel" or "retry"

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@PeterHeard

 

Thanks for the reply.

I appreciate your effort in doing all troubleshooting steps.

I understand the situation well.

 

Reset the print system.

  • Click the Apple menu, then click System Preferences.
  • Depending on your version of OS X, click Print & FaxPrint & Scan, or Printers & Scanners.
  • Right-click the blank space in the Printers list, then click Reset printing system.
  • Click Reset in the confirmation window.
  • Enter the Administrator name and password, then click OK.
  • Wait for the printing system to reset. When complete, no printers should display in the list.
  • (Note: this will delete ALL of your printers!)

Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

 

Let me know how it goes.

 

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

 

Cheers.

Sandytechy20
I am an HP Employee

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PeterHeard Top Student
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Thank you for your help, but you say "Apple menu". What are you talking about? On my phone/iPad? Where is the "Apple menu"?
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@PeterHeard

 

Thanks for the reply.

I appreciate your time and effort.

 

You would need a computer to perform above-mentioned steps.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well without using a computer.

 

Perform the hard reset on the printer.

  • Remove the power cable from the printer when it is turned on.
  • Remove all the cables connected to the printer.
  • Press and hold the printer for 30secs.
  • Connect the printer power cable directly to the wall outlet.
  • Turn on the printer.

Make sure the printer is wirelessly connected to the same network subnet as your iOS device.

Make sure the printer has the paper in the tray, and that ink or toner is not empty.

 

You can refer to this link for future use which explains about printing with apple AirPrint and FAQS.

 

Let me know how it goes.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

 

Cheers.

Sandytechy20
I am an HP Employee

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PeterHeard Top Student
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Ok I want to be clear-
I do have a computer- a desktop pc to which the printer is connected.
I can use the computer to reset the printer or other method. Which way would you like me to proceed?
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@PeterHeard

 

Thanks for the reply.

 

Please reset the printer as mentioned in the last post.

And make sure printer and the iOS device is connected to the same network subnet.

 

Let me know the outcome.

 

Cheers.

Sandytechy20
I am an HP Employee

PeterHeard Top Student
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It worked!
You're awesome! Thanks
P
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@PeterHeard

 

Thanks for the reply.

 

Good to that issue is resolved.

Feel free to contact us in future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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