Alignment page for HP Officejet 4630 will not print. Test page for printer runs successfully.

[jl444]

Alignment page for HP Officejet 4630 will not run. After disconnection, power off, power on, inserted paper. Display panel is stuck on alignment message.

[Betty0610]

@jl444

Welcome to the HP Support Community.

Run the cleaning test using one of the following methods that works for your printer and wait until the test completes.

• If your printer has a display, go to the Settings or Tools menu to find and run printhead or ink cartridge cleaning.

• In HP Print Assistant for Windows, find and run the cleaning test from the Maintain Your Printer section.

• In HP Solution Center for Windows, find and run the cleaning test from the Printer Toolbox.

• In the HP Printer Utility for Mac, find and run the cleaning test from the Information and Support panel.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/document/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[jl444]

Thank you for your reply. However, the display panel does not respond to attempts to change it from "Now printing alignment page" (after paper is inserted). Any other suggestion would be appreciated.

[Betty0610]

You can do it from the software of the Printer. Also, try updating the firmware: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!