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HP OfficeJet 3830
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The alignment page won't print. Paper advances through the machine yet emerges blank. Printer indicates that ink cartridges do not need to be replaced. Please help!!

1 REPLY 1
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@EricaMunchbach,

 

Thank you for posting your query on HP Community,

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Next thing, I would suggest here is to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer. 

 

You may alternatively follow the steps suggested in this support document for - HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays

 

Let me know how it goes for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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