All printed pages are shifted to the left

[HasseneSoua]

so i've been looking everywhere and couldnt find a fix so far, the problem is that whatever page i print, it comes out shifted to the left and i don't know how to recenter it, i have the latest driver and everything is working fine, the pics below show an exemple of what i try to print and how it comes out (its not just microsoft word, its everything)

[HasseneSoua]

any help? please?

[Betty0610]

@HasseneSoua

Welcome to the HP Support Community.

Does this happen while copying too?

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[HasseneSoua]

i havent done it yet but i wanted to note that i have the same problem when printing from other pcs so i am not sure it will help but ill do it

[HasseneSoua]

also when i copy something and place the paper on the buttom right (if thats the right spot to copy an a4 page) it comes out shifted but when i scan it and check it, it looks fine

[Betty0610]

Let's align the Printhead:

Align the printer from the HP software.

1. Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.

   HP Printer Assistant opens.

2. On the HP Printer Assistant window, click Maintain Your Printer.

3. Click the Device Services tab, and then click Align Cartridges.

   The printer prints an alignment page.

4. Lift the scanner lid.

5. Place the alignment page with the print side down on the right-front corner of the scanner glass, and then close the scanner lid. Position it according to the guides around the scanner glass.

   

6. Close the scanner lid.

7. On your computer, click Scan.

   The printer aligns the printheads.

8. Recycle or discard the alignment page.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[HasseneSoua]

thanks for the idea but it didn't help me, nothing changed

[Betty0610]

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[HasseneSoua]

Thanks for the idea but my printer is up to date, ive downloaded the firmware but it says that its up to date and already installed

[Betty0610]

Do you have another set of ink cartridges with you? If yes, please insert those and then align the Printer and try printing.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!