cancel
Showing results for 
Search instead for 
Did you mean: 
Angetudor
New member
1 0 0 0
Message 1 of 2
53
Flag Post
HP Recommended

Android prints black OK - but with iPad can't print black

HP Envy 5020 - model [edit]
iOS

I can print perfectly from my Android phone, but I can't print black ink from my iPad. When I try to print with Ipad other colours print but no black.  need help please. 

1 REPLY 1
HP Support Agent
HP Support Agent
10,000 10,003 885 1,057
Message 2 of 2
32
Flag Post
HP Recommended

Android prints black OK - but with iPad can't print black

Hi @Angetudor

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you -

 

1.) Are you trying to print using HP Smart app or AirPrint? 

2.) What's the application that you are trying to print from - Browser, Photos, Email etc.? 

3.) What's the iOS version installed? 

 

While you respond to that, let's try updating the iOS using these steps - Update your iPhone, iPad, or iPod touch

 

Update the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

Also, try printing from HP Smart app, try AirPrint and vice-versa. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation