02-13-2020 07:45 AM - last edited on 02-13-2020 08:45 AM by Cheron-Z
I can print perfectly from my Android phone, but I can't print black ink from my iPad. When I try to print with Ipad other colours print but no black. need help please.
02-13-2020 09:16 AM
Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.
To better assist you -
1.) Are you trying to print using HP Smart app or AirPrint?
2.) What's the application that you are trying to print from - Browser, Photos, Email etc.?
3.) What's the iOS version installed?
While you respond to that, let's try updating the iOS using these steps - Update your iPhone, iPad, or iPod touch
Update the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
Also, try printing from HP Smart app, try AirPrint and vice-versa.
Hope this helps! Keep me posted.
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