Are ink cartridges HP 63 and HP 664 interchangeable for the HP Deskjet Ink Advantage 3835?

[FeloFlowers]

Hi.  I bought a printer HP DeskJet ink Advantage 3835 in Mexico, and the cartridge specified for it is the HP664 but in USA is the same printer use HP63 cartridge (the HP664 isn´t available in US). Does anybody know if I can use the HP63 for my Mexico´s printer?

[Betty0610]

@FeloFlowers

Welcome to the HP Support Community.

Since the Printer was purchased in a different county than it's current location, you need to perform a reset on the Printer to use it.

Do get in touch with our Facebook/Twitter Team regarding that: https://www.facebook.com/HPSupport/ and https://twitter.com/HPSupport?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

or you can contact the HP Support Team. 

Click on this link – www.hp.com/contacthp/

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[FeloFlowers]

I tried making a reset but didn´t work, I installed the HP63 cartridge and the printer still saying that is not compatible.

[Riddle_Decipher]

@FeloFlowers if you mean you've performed a regional reset and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[FeloFlowers]

Thank you. It looks like  my printer isn´t compatible  with US region 😞