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Are my brand new ink cartridges duds or is my printer broken?

HP Photosmart c410

Hi. I have a c410 and about a month ago I purchased all new ink cartridges for it.  Despite them being brand new, the printer showed them as being low as did the HP Smart app.  I disregarded it as a software quirk as I just purchased the cartridges brand new from Staples.  Now after being only lightly used for the past few weeks they read as empty and nothing prints - virtually blank copies.  Is this a printer issue or was I sold dud  cartridges?

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Are my brand new ink cartridges duds or is my printer broken?

@KP116

 

Welcome to the HP Support Community.

 

It could be either ways unless you try another set of cartridges if you have any spare ones.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-photosmart-premium-fax-e-all-in-one-printer-series-c410/4059...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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