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‎02-19-2020 10:06 AM

HP Recommended
Product: HP 3830

I replaced the cartridges in my HP 3830 and tried to print but received an error "Ink Cartridge Problem; At least one of the cartridges has a problem.  I tried cleaning and resetting.  Can you help?

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1 REPLY 1

‎02-22-2020 04:01 AM

HP Recommended

Hi @amfassett

 

Welcome to the HP Support Community. 

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
 

If the issue still persists, I'd suggest you Contact HP in your region regarding the ink replacement.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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