04-01-2020 08:49 AM
This is a brand new purchase. Everything else works fiine Have reinstalled drivers and still the same problem
05-12-2020 05:26 PM
Are you able to copy from the Feeder?
This document should help you adjust the settings on your Computer in regards to the tray selection and size: https://support.hp.com/in-en/document/c02227495
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee