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jaimeg713
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Solved!

Automatic document feeder not working HP 5255

HP Officejet 5255
Microsoft Windows 10 (32-bit)

Trying to scan document.  Inserted document into automatic document feeder and document feeder did not work.

 

Was able to flatbed scanner and sent scanned document to my computer, but the automatic document feeder does not work.

 

Jaime

 

Purchased product today, 1/21/20.

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jaimeg713
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Solved!

Automatic document feeder not working HP 5255

Issue resolved after I called HP Sppt.  The HP 5255 Officejet Printer I purchased today is still under warranty.

 

Had issue with damaged color cartridge.   They are sending replacement color cartridge.

 

They then downloaded drivers which resolved automatic document feeder issue.

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