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Honor Student
Posts: 3
Member Since: ‎12-04-2017
Message 1 of 5 (108 Views)
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Availability of Gray cartridges HP Nos. 100, and 102

Product Name: HP Photosmart 8450
Operating System: Mac OS X 10.10 Yosemite

My HP Photosmart 8450 is a great printer, and I am reluctant to change it. However the alternative Gray ink cartriges Nos. 100 (C9368AE) and 102 (C9360AE) used for B&W photographic printing, appear now to be unobtainable.  The HP sales web site doesn't even recognize the numbers!

I would be grateful if you could let me know if any suitable replacement cartridges exist. 

Many thanks,

Ken1936

 

 

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Accepted Solution

Re: Availability of Gray cartridges HP Nos. 100, and 102

@ken1936

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.  You should be contacted within 4 business days (Excluding holidays & Weekends).  

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

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HP Support Agent
Posts: 10,583
Member Since: ‎08-11-2014
Message 2 of 5 (94 Views)

Re: Availability of Gray cartridges HP Nos. 100, and 102

 

@ken1936

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand you need information on availability of Gray cartridges HP Nos. 100, and 102,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, you could Visit HP Sure Supply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  1. Go to HP SureSupply.

  2. If necessary, select your country/region.

    Figure : Country/region selector

    Selecting your country/region
  3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

 

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎12-04-2017
Message 3 of 5 (76 Views)

Re: Availability of Gray cartridges HP Nos. 100, and 102

Thank you Riddle_Decipher for your reply, but the hpSureSupply you suggested, came up with the same response I received from HP Store UK, which is "We're sorry there are no results matching your search"

 

I have made contact by phone with  HP sales, and they couldn't explain the problem, which is the reason I hoped some one on the Forum could suggest a possible alternative cartridge. 

 

I have used these HP 100 cartridges for several years (they contained three different shades of grey ink, giving added tones for black and white photo prints) but not only have HP given up on them, the refiil merchants have also!

 

 

HP Support Agent
Posts: 8,301
Member Since: ‎07-27-2016
Message 4 of 5 (59 Views)

Re: Availability of Gray cartridges HP Nos. 100, and 102

@ken1936

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.  You should be contacted within 4 business days (Excluding holidays & Weekends).  

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

MKazi
I am an HP Employee

If you find this post helpful then you can help others find the same solution by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎12-04-2017
Message 5 of 5 (53 Views)

Re: Availability of Gray cartridges HP Nos. 100, and 102

Thank you for your interest and effort MKazi, I appreciate it.  

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