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Mark195
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Message 1 of 2
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B8350 Issue

B8350
Microsoft Windows 10 (32-bit)

My printer has stopped operating mid job (mid-page). There is no paper jam, machine has been checked and rebooted. Power and middle light are flashing, in tandem. When opened cartridges are on far left and do not move to right where they normally would be to be replaced. Guessing that it is a broken belt ?? Just a guess. Any ideas what this is and can it be fixed. Thank you

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Message 2 of 2
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HP Recommended

B8350 Issue

@Mark195

 

Welcome to HP support community.

 

Check for obstructions in the carriage path

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. If your printer has a battery, remove the battery.

  3. Open the door to access the carriage inside of the printer.

    Examples of carriage access doors

    Opening an access door on top of the printerOpening an access door on the front of the printer

  4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Example of a printer with debris in the carriage path

    View inside a printer showing crumpled paper in the carriage path causing a carriage jam

  5. If the carriage on your printer has a latch, make sure it is closed.

  6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

  7. Close the carriage access door.

  8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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