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Gigi20
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Message 1 of 2
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Back ink not printing

macOS 10.15 Catalina

Problems with my HP AMP printer. Black ink is not printing. I've followed all suggestions. The green box on the page after cleaning is good. The supplies I'm told are Ok . Black is about on the quarter mark compared to the colours.

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HP Support Agent
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Message 2 of 2
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Back ink not printing

@Gigi20

Welcome to HP Community, 

 

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number of the printer?

Did you try with a different ink cartridge?

Try to make a copy and check if you are facing the same issue.

 

Keep me posted,

Cheers:)

Raj1788
I am an HP Employee 

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