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‎07-30-2019 07:00 PM

HP Recommended
Product: 64XL
Operating System: macOS 10.14 Mojave

I have an HP ENVY Photo Printer 6255. I bought a genuine HP 64XL Black ink cartridge a few months ago and have struggled with it ever since. It leaves empty lines on every document I print. I tried aligning it, cleaning it, and running through all the steps I can find to no avail. I almost threw the printer out the window. Even though the cartridge I have is still 75% full, I bought a new one to see if it would work. Sure enough, it works fine.

 

How can I return this bad one to HP and get a replacement for the $40 I spent on it (not to mention the constant headache)?

 

Thanks for your help!

3 REPLIES 3

‎07-31-2019 07:02 AM

HP Recommended

@avt2114

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎08-15-2019 06:18 AM

HP Recommended

After searching for a long time, I can't find anyway to email HP support in the USA regarding this. Their support portal is absolutely terrible. Does anyone just have a simple email I can contact? Thanks! 

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‎08-15-2019 04:41 PM

HP Recommended

@avt2114

 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

Raj1788
I am an HP Employee 

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