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Bad printing quality from Hp 5010 all in one

Hp envy 5010 all in one

Hi Community,

My printer is printing really bad photos.

Either color or black and white come out really bad.

I have updated software and changed photo paper and same thing happens.


Can any one help please?

HP Support Agent
HP Support Agent
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Bad printing quality from Hp 5010 all in one



Welcome to the HP Support Community.


Does this only happen with photos or all documents? What is the size and type of photo paper being used?


Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.


To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

  4. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

  5. NOTE: 

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

    Let me know if this helps.


    If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



    Have a great day!


I am an HP Employee

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