12-21-2019 12:42 PM
My printer is printing really bad photos.
Either color or black and white come out really bad.
I have updated software and changed photo paper and same thing happens.
Can any one help please?
12-24-2019 12:33 PM
Welcome to the HP Support Community.
Does this only happen with photos or all documents? What is the size and type of photo paper being used?
Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.
To avoid issues that require cleaning, always turn the printer off with the Power button.
Load the printer with plain white paper.
On the printer control panel, swipe left on the display, and then touch Setup .
Touch Tools, and then touch Clean Cartridges.
If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Let me know if this helps.
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