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‎02-06-2020 02:41 AM

HP Recommended
Product: HP 7740 officejet
Operating System: Microsoft Windows 10 (64-bit)

Hello, Need help please . I just recently acquired an HP 7740, but unfortunately its cyan setup cartridge is not functional; and my dealer didn't want to know anything. So I had to acquire a new HP cyan cartridge, however impossible to initialize my printer (I did not know that you always had to have the cyan cartridge setup). Please Help, how can I initialize my printer with the new cyan Hp cartridge. Thank you very much and excuse my english .

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2020 04:26 PM

HP Recommended

@RocRoc1

 

I have gone through your Post and would like to help
 

We could try changing some settings in the Support Menu and check if that helps

 

Since these steps are specific to your printer I have sent the instructions in a private message

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

View solution in original post

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3 REPLIES 3

‎02-08-2020 04:26 PM

HP Recommended

@RocRoc1

 

I have gone through your Post and would like to help
 

We could try changing some settings in the Support Menu and check if that helps

 

Since these steps are specific to your printer I have sent the instructions in a private message

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎02-09-2020 10:57 AM

HP Recommended

Thank you very much, it's great .

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‎02-10-2020 03:12 AM

HP Recommended

@RocRoc1

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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