cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
2 1 1 0
Message 1 of 2
82
Flag Post
HP Recommended

Solved!

Black Cartridge not recognized - Envy 7855

ENVY Photo 7855
macOS 10.13 High Sierra

I purchased an EVNY Photo 7855.  The initial black ink cartridge is not recognized.  The printer is only printing though the color cartridge.  When the color cartridge is removed, nothing prints.  

1 REPLY 1
Highlighted
Level 1
2 1 1 0
Message 2 of 2
74
Flag Post
HP Recommended

Solved!

Black Cartridge not recognized - Envy 7855

I reinstalled a fourth time, and now the cartridge is recognized.  Wonder if the printer will be so touchy every time a cartridge is installed.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation