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Black Ink Printing With Greenish Tint

HP Recommended
Officejet Pro X576dw MFP
macOS 10.12 Sierra

Hello,

 

My office uses a Officejet Pro X576dw MFP. We just replaced the yellow and black ink cartriges (HP, not off brand) and now the black ink is showing up green-ish when printing in color. The print quality test looks like this:

 

print quality.jpeg

 

I've tried all three stages of cleaning the print head, but nothing improves the color.

 

Any advice?

 

Thanks,

 

Sarah

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