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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-10-2020 11:26 PM - last edited on ‎10-30-2020 03:58 PM by

HP Recommended
Product: HP Officejet Pro 6960

The black ink does not work in my HP Officejet Pro 6960, but all the other colours print perfectly and I have gone through all the troubleshooting and I have cleaned the cartridges and so on. I have the exact same numbers and the right ink boxes and they are all full or a little bit less. 

 

Any help will be great!!!

 

 

2 people had the same question
1 REPLY 1

‎05-13-2020 03:58 AM

HP Recommended

@tiapastore, Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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