01-12-2020 09:36 AM
Black ink suddenly stopped printing black ink.. I've replaced the black ink cartridge, and cleaned / aligned the print heads. Also replaced the print head. No change. No errors now, but prior had message print head failed. Turned off / on and error went away, Thoughts?
01-13-2020 05:30 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is not printing black.
Don’t worry, I assure you I will try my best to get this sorted.
Are you facing the same issue when you make a copy?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
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