cancel
Showing results for 
Search instead for 
Did you mean: 
kbmckenzie
New member
2 0 0 0
Message 1 of 2
61
Flag Post
HP Recommended

Black Ink doesn't print

HP Officejet 6500A Plus E710N
Microsoft Windows 7 (32-bit)

Black ink suddenly stopped printing black ink.. I've replaced the black ink cartridge, and cleaned / aligned the print heads.  Also replaced the print head.  No change.  No errors now, but prior had message print head failed.  Turned off / on and error went away,  Thoughts?

1 REPLY 1
HP Support Agent
HP Support Agent
19,603 19,591 1,293 1,958
Message 2 of 2
23
Flag Post
HP Recommended

Black Ink doesn't print

@kbmckenzie,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is not printing black.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-6500a-e-all-in-one-printer-series-e710/4083974/doc...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation