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Black Ink doesn't print

HP Officejet 6500A Plus E710N
Microsoft Windows 7 (32-bit)

Black ink suddenly stopped printing black ink.. I've replaced the black ink cartridge, and cleaned / aligned the print heads.  Also replaced the print head.  No change.  No errors now, but prior had message print head failed.  Turned off / on and error went away,  Thoughts?

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HP Support Agent
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Message 2 of 2
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Black Ink doesn't print



Welcome to the HP Support Community!


I reviewed your post and I understand that the printer is not printing black.


Don’t worry, I assure you I will try my best to get this sorted.


Are you facing the same issue when you make a copy?


Meanwhile, I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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