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‎02-14-2020 03:51 AM

HP Recommended
Product: HP 3815
Operating System: Microsoft Windows 10 (64-bit)

Hey there,

 

i have HP 3815 Printer that the black ink isn’t working, i tried to replace the cartage and do a head cleaning.

nothing works.

 

HELP PLEASE! 

5 REPLIES 5

‎02-14-2020 06:57 PM

HP Recommended

@ZachiNeuman

 

Welcome to HP support community.

 

Provide the correct printer model number or the product number for further assistance.

 

Cheers

Sandytechy20
I am an HP Employee

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‎02-14-2020 09:21 PM

HP Recommended

Sorry about that, its 

HP Deskjet Ink Advantage 4615 All-in-One

 

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‎02-15-2020 06:38 AM

HP Recommended

Hi @ZachiNeuman

 

Please try these steps - Black Ink Not Printing

 

Let me know. 

Asmita
I am an HP Employee

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‎02-15-2020 06:44 AM

HP Recommended

Hi, 

 

i tried all of the above.. i dint mind buying a new printer, the problem is that i just now bought new hp genuine cartages for this printer..

i dont know who to speak with 

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‎02-15-2020 06:59 AM

HP Recommended

Hi @ZachiNeuman

 

 I'd suggest you Contact HP in your region regarding this issue, they should be able to help.

 

Thanks! 

Asmita
I am an HP Employee

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