cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
55
Flag Post
HP Recommended

Black Ink will not print

Officejet pro 6978
Microsoft Windows 10 (64-bit)

I am no longer able to print black ink from my Officejet pro 6978.  I have replaced the cartridges twice and followed all of the suggested repairs (using the cleaning features, unplugging the printer, reinstalling the printer app, etc) and nothing works.  What other options are there to repair?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,976 12,978 1,254 1,464
Message 2 of 2
21
Flag Post
HP Recommended

Black Ink will not print

Hi @EBM31972

 

Welcome to the HP Support Community. I'd be happy to help. 

 

Please try these steps - Fixing Poor Print Quality

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation