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Black Ink won't print

HP Photosmart 6520, ink cart. 564

I have HP photosmart 6520. My black ink won't print. I don't have "instant ink". Don't even know what it is.

Replaced the black cartridge a few months ago. Still wouldn't work. Cleaned, aligned, etc. Nothing helped,  but the black ink was disappearing. Today I bought another black cartridge, and it still doesn't work. I bought the first one on Ebay. Ironically, the colors work. It's supposed to be HP.  Today I got one at Kroger and it is an HP. It still won't work.  I would appreciate it if an

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Black Ink won't print

Hi @GiQ-5_

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand that black ink is not printing. This is clearly an issue with the printer as you have tried the steps required and also changed the black ink cartridge.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

For more info on resolving print quality issues, kindly refer to this document.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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