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‎05-14-2020 05:14 PM

HP Recommended
Product: Photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

My printer is printing the header and top instructions of my diagnostic sheet in black. It is not printing the black color bar or any documents out of word or a browser though.

1 person had the same question
1 REPLY 1

‎05-18-2020 07:30 AM

HP Recommended

Hi @joshb91

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

1) Are you able to make black copies using the printer?

 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Missing black" issue applicable for your printer -  Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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