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L_S_H
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Black Vertical LInes on Copies

Officejet Pro 8600 N911a
Microsoft Windows 10 (32-bit)

My printer prints fine when I send a doc from my computer but suddenly there are major vertical black lines on the pages when I use the copy function on the printer.  I've run the diagnostic for the printer heads and there are no problems there.

 

In case it makes a difference, I think that my Windows 10 is 32-bit but I'm not sure.

 

Thanks for any suggestions you can give me.

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Message 2 of 9
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Black Vertical LInes on Copies

Do the lines only occur if you are feeding through the ADF?  If so the issue is a spec on the thin strip of glass to the left of the main bed.  Clean this thoroughly.  The troubleshooting steps in the document here may help resolve lines when copying or scanning. 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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L_S_H
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THANK YOU!!  The lines occured when I was not feeding through the ADF.  But, I cleaned both the thin strip of glass to the left of the main bed and the main bed and Voila!  Fixed!  And thanks for the troubleshooting doc. for any future issues that may arise.  

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SaratogaCA
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Cleaning the small glass stripon the left side worked. It took out the streaking line while using Auto Documents Feeder (ADF). Thanks for the tip.

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Black Vertical LInes on Copies

@SaratogaCA - I am glad I could help.  It is amazing how a very small spec can cause such an issue.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

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Blanchie
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Black Vertical LInes on Copies

I have a similar problem.  Where is that "thin strip of glass" on the "left side of the main bed"?  I don't know what you are referring to....

 

Blanchie

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davofl
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Black Vertical LInes on Copies

When using top loader to scan I get a Blue line that runs down the center of the copy.

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davofl
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"Very Strange"  but it took care of the Line going down the center of  Scanned copy when using the  top loader....

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davofl
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Thx Bob!!

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