• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-22-2019 09:26 AM - last edited on ‎02-22-2019 09:30 AM by Retired

HP Recommended

I just replaced the black ink cartridge and one of the color ones is low. Do I have to replace all on this model? If not then how to go in and permanetly change to print in black and white only?  I have a Macbook Air computer from which I connect.  Help!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2019 10:08 AM

HP Recommended

You should be able to print black with this printer even if your colour is low. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-22-2019 09:44 AM

HP Recommended

Hi,

I’m not sure which model you have exactly but I’d only replace if your printer indicates that you must or your print quality is degraded.

Your MacBook should have a grey scale or BW only print option within the settings. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎02-22-2019 09:52 AM

HP Recommended

Sorry I have a and HP officejet 6962

Was this reply helpful? Yes No

‎02-22-2019 10:08 AM

HP Recommended

You should be able to print black with this printer even if your colour is low. 

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.