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Hosp10
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Black and yellow not printing

OfficeJet Pro 6978
Microsoft Windows 10 (32-bit)

Just installed new HP cartridges . Black and Yellow not printing. Cleaned heads multiple times, Aligned printer head several times. Test print shows no Black or Yellow. Updated software from HP site.

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HP Support Agent
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Black and yellow not printing

@Hosp10, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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