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‎05-09-2020 12:59 PM

HP Recommended
Product: deskjet 3755
Operating System: macOS 10.14 Mojave

Why does a black background appear when printing a PDF?

1 REPLY 1

‎05-15-2020 07:32 AM

HP Recommended

Hi @Angie041

Welcome to the HP Support Community. I'd be happy to assist you.

  • Have you tried printing different types of documents like Word, or Webpages and check if the issue persists?
  • Are you using Adobe Reader app or the Preview app to print the PDF files?

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Check for updates on the Adobe reader app 

Click here to know how.

 

Try printing the PDF file as an image

Refer to this document.

 

If the issue persists,  try printing with the Preview app

Click here to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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