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jessicaharris
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Black box around image/clipart

MacBook
macOS 10.14 Mojave

Recently a black box has been apperaing around images that I am printing, please help me fix it. Thank you! JessicaIMG_3398.JPG

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@jessicaharris

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Disabling Borders in the print dialogue box may resolve the issue. Let's try these steps:

1.) Open the image you want to print, click File, click Print, and then click Show Details, if necessary.

2.) Click the unnamed print options menu at the center of the dialog and select Layout.

 

3.) Click Border and select None.

 

4.) Click Print.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

Senan6806


I am an HP Employee

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jessicaharris
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@Senan686,

 

I did everything you told me and it is still printing the black box around images.  UGH! this is annonying. Jessica HarrisIMG_3426.JPG

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@jessicaharris

 

That's unfortunate 😞

Are you printing a PDF file?

Which application are you using to print?

What's the printer model?

Does it happen when you copy an image?

 

Senan6806


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kmendenhall
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I am having the same issue, it is a PDF file printing on a Hp 3830 series, and in color. I have printed thousands of the same PDF format and just recently in the last month having this issue. Please help, I tried printing off my phone because I thought it was a Mac Mojave issue and still doing the same thing.

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@kmendenhall

 

Thank you for being a part of HP Community!

Does it only happen while printing PDF files?

Does it happen when you copy a photo?

Let me know!

Senan6806


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cristyg13
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having the same issues! please help!

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@cristyg13

 

Have you tried updating the printer firmware? New printer firmware versions will have product enhancements or issue fixes. If you have not tried updating the printer firmware, you may use the steps available here to update the printer firmware. 

Senan6806


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Katski
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I am having the same problem printing on HP 4655

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Hi @Katski,

 

Which application are you using to print?

Does it happen if you print the same image using a different application?

Which version of macOS is installed on your Mac?

Let me know!

Senan6806


I am an HP Employee

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