01-06-2019 06:59 PM
Recently a black box has been apperaing around images that I am printing, please help me fix it. Thank you! Jessica
01-08-2019 08:43 AM
A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.
Disabling Borders in the print dialogue box may resolve the issue. Let's try these steps:
1.) Open the image you want to print, click File, click Print, and then click Show Details, if necessary.
2.) Click the unnamed print options menu at the center of the dialog and select Layout.
3.) Click Border and select None.
4.) Click Print.
Let me know how it goes!
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Have a great day!
I am an HP Employee
01-25-2019 06:52 PM
I am having the same issue, it is a PDF file printing on a Hp 3830 series, and in color. I have printed thousands of the same PDF format and just recently in the last month having this issue. Please help, I tried printing off my phone because I thought it was a Mac Mojave issue and still doing the same thing.
02-20-2019 04:29 AM - edited 02-20-2019 04:31 AM
04-20-2019 12:27 PM