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Black ink does not print

Printer
Microsoft Windows 7 (64-bit)

I just bought brand new ink- it is printing everything fine- but my black ink.

I have never had this problem before. I have tried everything to fix this- could my black ink be a defect? Can new ink be sent to me? When I called HP they said there is noone to help me.

Please help !

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Black ink does not print

@sherryandstephe, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted.

TEJ1602
I am an HP Employee

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Black ink does not print

HP deskjet 3520 

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HP Support Agent
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Black ink does not print

@sherryandstephe

 

Thanks for replying!

 

If you have already performed the steps from the document  Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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