Black ink doesn't print

[Serg1yko]

Black ink isn't printing. Bought printer a month ago. The ink level is shown as half full. Color inks all are perfect, but black one isn't seen at all. Made all the steps from hp support page, but still no success. The next step is to go to my local tech store or you'll suggest something else?

[The_Fossette]

@Serg1yko,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that black is not printing.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details,

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-deskjet-2130-all-in-one-printer-series/7174550/document/c046...

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Serg1yko]

Hello! Thanks for your reply.

Here are the answers on your questions:

- the last time the printer was working fine was today. It printed couple of pages with good quality and then black stopped printing as if the ink is over. But the ink level shows that it's 50% full.

- I haven't made any software or hardware changes on the computer.

- I've performed all the steps from the article you gave me, and nothing helps. (except of buying and replacement of new black ink cartridge).

[The_Fossette]

@Serg1yko,

It is great to have you back and your patience is greatly appreciated.

I would like to know whether you are able to make a copy in black?

Meanwhile, I recommend manually clean the cartridges and check if it helps

Here is how it is done.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Turn on the printer.

3. Lower the output tray, reach inside the printer, and then grasp the handle and lower the ink cartridge access door to open it.

   The carriage moves to the center of the printer.

   

4. Wait until the carriage stops moving before you continue.

5. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

6. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

   

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

7. Hold the ink cartridge by its sides.

   

8. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

9. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

10. Clean the face and edges around the ink nozzle with the swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

12. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    

13. Repeat these steps to clean around the nozzles on the other ink cartridge.

14. Close the ink cartridge access door.

15. Reconnect the power cord to the rear of the printer.

16. Turn on the printer.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!