Showing results for 
Search instead for 
Did you mean: 
GrantHunter Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Black ink doesn' t work

HP OfficeJet 6950 Black ink not printing.

Only used HP cartridges. Always performed print head clean on putting new ones in. half way through a 905XL black cartridge, black just stops printing. I've bought another normal sized 905 cartridge in case that ink estimate was wrong. This one (a brand new cartridge) also doesn't print black.

Have read on a few forums, this is a known issue??

Look forward to some answers.




HP Support Agent
HP Support Agent
3,906 3,647 245 274
Message 2 of 2
Flag Post
HP Recommended

Black ink doesn' t work

@GrantHunter, Welcome to the HP Support Community!


I'm afraid this seems like an issue with the printhead of the printer. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link -

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.


Keep me posted for any other assistance.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation