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Black ink is not printing fully

HP Envy 5000 series
Microsoft Windows 10 (32-bit)

My color ink works perfectly, my black ink is skipping lines and not printing completely. My HP app recognizes it as full and ready to go. I tried to clean it off with a cotton swab and bottled water and it made it a little better but not fully. I tried to use the "clean cartridge" setting on my computer and the "second clean" and it did not help. I have instant ink and they said my ink is all set and won't let me order a new cartridge. I unplugged and plugged back in the printer, ran test pages and nothing is saying any error messages. I disconnected the printer form my computer and then connected it again and nothing changed. I think the problem is with the cartridge but I don't know what to do. 

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Black ink is not printing fully

Get a plastic dish and put 1/4" of hot water in it.  
Use rubber gloves.
Remove the black cartridge and put the printhead down into the water.  
Soak for few minutes, then remove and clean/dry the contacts with a lint free wipe like a coffee filter.
Install back in the printer.
Try printing.

Repeat if necessary.

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