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Black ink not printing

HP Photosmart 7520e all in one printer

My printer doesn't print black ink. I changed to new cartridge. uninstalled and reinstalled, restarted, shut down, tried color only, gray scale, black only..BUT the test page works fine! Please advise....

Black photo ink empty

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Black ink not printing

@mikeyk61

 

Welcome to the HP Support Community.

 

Since the test page prints black, this is a driver issue. If you're in a Windows Operating System, try this:

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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Black ink not printing

Hi and thank you for help. Unfortunately, printing today Complete blank pages. Brand new black ink. 

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Black ink not printing

@mikeyk61

 

Welcome back. Do your copies also come out blank?

 

Thanks!


I am an HP Employee

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Black ink not printing

Next time it happens, I will try that.  Thank you

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Black ink not printing

Sure 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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