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HP Photosmart 5520
macOS 10.15 Catalina

My printer has sat unused for almost a year. When I tried to print something recently, the black ink was streaky and barely visible so I bought a brand new cartridge. Now, even after replacing the cartridge, the problem persists. It got slightly better after running the cleaning cycle a couple of times, but it's still not fully resolved.

7 REPLIES 7
HP Recommended

Try cleaning again in 24 hrs.

The ink has dried in the printhead.

You can try cleaning the printhead manually, youtube has may vids on this topic.

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HP Recommended

So there is dried ink in there, even though I replaced the cartridge?

HP Recommended

The cartridges sit in the printhead.

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HP Recommended

This actually made it worse. Now it's printing 0 black ink. I keep re-cleaning it and getting the same result.

HP Recommended

You can try cleaning the printhead manually but it can get messy.

Youtube has many vids on this subject.

 

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I am a volunteer and do not work for HP.
HP Recommended

I did manually clean the printhead. Now it's not printing black ink at all.

HP Recommended

There is not much else you can do.

If you replace the printer with another inkjet make sure to use it at once a week.

I have setup Task to print a file once a week to all my inkjets.

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