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Black ink not working after replacing cartridge, have replaced cartridge again and problem continues

HP OfficeJet Pro 6975
Microsoft Windows 10 (64-bit)

I replaced my black cartridge  after getting message ink was low for about a week.  The printer worked fine before replacing the cartridge.   Black would not print, color does.  I attempted multiple times printhead cleaning without success.  I replaced the cartridge again, thinking the first was faulty and still cannot get it to print black.  I've printhead cleaned, retried placing the cartridge, checked the vent hole.  I do not get any error messages, in fact it recognizes that the black cartridge is full. Please help.  Printer out of warranty November 2019.

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Black ink not working after replacing cartridge, have replaced cartridge again and problem continues

@BethRN58, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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