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FlossieAnn Honor Student
Honor Student
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Black ink not working.

OfficeJet Pro 6978

Product Number T0F29A

Windows 10

 

I have followed all the steps:

Hard reboot

New drivers

All online diagnostics...multiple times😬

 

Can only get test pages to print a very light, fine grey not black, illegible.  Sometimes just the outline.  Won't copy either.

 

Color works.

 

Thank you.

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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Black ink not working.

@FlossieAnn,

 

Welcome to the HP Support Community!

 

It looks like a hardware issue and I recommend you contact support and check the available service options for your printer.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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FlossieAnn Honor Student
Honor Student
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Message 3 of 4
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Black ink not working.

$46 later...it is the printer cartridge.  Which is equally annoying because I had just replaced it.

 

Now it's thru the hoops with the retailer to see if I can get some kind of credit.

 

Thank you.

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HP Support Agent
HP Support Agent
16,746 16,601 1,109 1,755
Message 4 of 4
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Black ink not working.

@FlossieAnn,

 

Thank you for keeping me posted.

 

Do let me know if any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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