• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-29-2020 07:50 PM - edited ‎03-29-2020 07:52 PM

HP Recommended
Product: hp envy photo 7155
Operating System: Microsoft Windows 10 (32-bit)

   I bought a HP envy photo 7155 at Christmas in 2018, but just got around to hooking it up (March 2020). The black ink cartridge that came packed with the printer will not work. I tried resetting the machine and cleaning the circuits. Neither worked.

   I noticed that the circuit on the ink cartridge does not align with the circuit on the printer, e.g. the connecting dots do not line up (they line up on the tri-color cartridge and it works just fine). This makes me think I purchased a faulty printer or it was packaged with a faulty ink cartridge. I would like some clarification on this issue. With my kids at home because of COVID-19, I am unable to help them print out their school assignments. Please, someone help me figure out what is wrong.

1 REPLY 1

‎03-30-2020 04:37 PM

HP Recommended

Hi @KevinTX37 

 

Welcome to the HP Support Community. 

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.